GELATINE SCULPTGelatine Sculpt includes a 60-day money-back policy. To follow the stricter published return instructions, contact support and arrange the return within 60 days of purchase. Keep the order confirmation so you can identify that date without relying on memory.
The Deadline and What to Keep
The return instructions calculate 60 days from the day the order was placed and purchased. Other seller wording refers to delivery, so obtain clarification from support if needed and do not delay a request on the assumption that the later date applies.
Keep all bottles, whether opened, unopened or empty, and the packing slip. The return process asks for all of them. Do not throw bottles away before deciding whether you need to make a return.
Contact Support Before Sending the Parcel
Use the seller contact page or call +1 (507) 448-8190. Explain that you want to request a refund and have the order reference and purchase date ready. For an email request, the published instructions ask for “Refund Request” in the subject line.
Confirm the current return instructions for your order. The address listed in the returns policy is 11870 62nd St N, Largo, FL 33773. Ask support to confirm it before mailing; it is a return address, not the distributor location printed on the bottle.
Return Contents and Postage
Return all bottles and the packing slip. Include a note with your full name and email address; adding the order ID can help identify the transaction. Pack the bottles securely and keep the shipping receipt or tracking details for your records.
You pay the return postage. Do not assume that the money-back wording covers every shipping or optional-service charge; ask support to confirm the refundable amount for your purchase. This website does not authorize refunds or receive returned parcels.
After the Return Arrives
The detailed returns page describes processing of five to ten days after receipt, while other seller terms mention a shorter period. Allow for the return to arrive, the seller to process it and the payment provider to display the credit. Ask support for the current status if you need clarification.
The seller says a confirmation email is sent when the refund has been processed. Keep it with the original order and return records. Read the seller returns policy for the current instructions that apply to your transaction.
